This policy outlines the conditions under which items purchased from Elegance Grab may be exchanged. We are committed to your satisfaction and ensuring a smooth exchange process.

Exchange Eligibility

• Items must be returned in their original, unused condition, complete with all original tags and packaging.
• Exchange requests must be submitted within 2–3 calendar days of the order's delivery date.
• Exchanges are only processed for:
  • Size-related issues
  • Defective or damaged products
  • Order discrepancies

Procedure for Exchange

1. Contact our customer support team via:
   📧 elegancegrab@gmail.com
   📞 +92-319-1423886
2. Provide the following mandatory information:
   • Your full name
   • Order number
   • A detailed description of the issue
   • Clear photographic evidence
3. Upon approval, you will receive instructions for returning the item to our facility.

Policy Conditions

• All exchanges are contingent on product availability. If the requested item is out of stock, we will issue a store credit or propose a suitable alternative.
• The customer is responsible for all return shipping costs, except in cases where the item is defective or incorrect due to our error.
• If the returned item does not meet our policy requirements, the exchange will not be processed.

Non-Exchangeable Items

• Sale items
• Custom products
• Promotional items (unless defective)

Need assistance?
📞 +92-319-1423886 | 📧 elegancegrab@gmail.com